Zendesk is a platform that brings companies and their customers closer together. It makes it easy to support customers when they need your help, and it also makes it easy for them to help themselves when they don’t. Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.

50,000+ companies trust Zendesk with their customers, including Twilio, Modcloth, Shopify, and Groupon.

Meanwhile, Instabug is the easiest way for your mobile users and beta testers to report bugs and send feedback about your mobile app directly from their devices. All they have to do is to shake their device and we do the rest! We capture a screenshot that they can draw on, grab all device details in the background, and send them automatically with each bug report (OS, device, memory, battery, app version, network and WiFi status, console log and most importantly user steps).

Integrating Instabug with Zendesk gives your support team in Zendesk all the details they need with each ticket to fully understand the problem without the need to go back to your users and ask for more info. With this integration, your bugs and users’ feedback can be converted to Zendesk support tickets with just a click!

 

 

1. Report bugs and send feedback directly from your device.

 

In-App feedback

 

 

2. View all the bug details on Instabug and forward them to Zendesk with one click!

 

One Issue (Zendesk)

 

 

3. Collaborate with your team in your Zendesk dashboard

 

 

 

Installation instructions:
  1. Create an account on www.instabug.com. It’s free!

  2. Download and integrate our SDK (iOS or Android) from the SDK tab. You only need to add one line of code in less than 60 seconds to get the SDK up and running in your app.

  3. Open App Settings -> 3rd Party Integrations -> Add new -> Choose Zendesk and enter your details.

  4. You get a free 14-day trial on our Silver package when you first sign up, so don’t forget to activate your plan before that to continue using the Zendesk integration.

 

Check out a video of Instabug in action below:

 

 

Please feel free to contactus@instabug.com if you have any questions.