Gain more control over your users’ NPS survey experience You can now exclude the second question in your NPS surveys for a more frictionless survey experience for your users. When you create a new NPS survey on your dashboard and select the second question, you will find a check-box to enable or disable it.…
Understand the state of your app and discover patterns at a glance Instabug’s insights now has a new home on your dashboard to give you quick access to your data. Release insights will continue to help you keep an eye on the state of your releases through the same tab on the sidebar which…
In-app surveys are an essential tool for collecting user feedback for customer validation and customer-driven development. The more you interact with your app users and understand their needs, the better you know what to build and how. Why In-App Surveys? Surveys help product owners proactively get qualitative feedback from their users. One…
The biggest problem with beta testing that mobile app developers and product managers report is not getting enough useful feedback. We define a beta test as the last testing stage before your app’s launch that targets real users. Making the most of your beta tests requires expertly coordinating a cluster of moving parts, including selecting relevant testers, coaxing…
Shipping surveys is easy. Getting great survey results? Not always so simple. There are a few key guidelines you’ve got to follow if you want your surveys to attract results, reach the right users, and help you reach your goals. In this post, let’s break down ten of the most common survey design mistakes people…
If you’re a product manager, you probably spend a lot of time collecting and unpacking user feedback. Their words and your insights shape the product’s vision, strategy, and value proposition. Knowing how to share user feedback with your team’s decision-makers is critical. And your role is important — research from McKinsey Global Insights suggests that…
Surveys are a regular part of mobile app product management. But if your response rates are dipping lower and lower, a condition called “survey fatigue” might be the cause. Why aren’t your users answering your surveys—is it because they’re tired of your surveys, as the name suggests? Don’t worry; this condition is reversible. In this…
For customer support teams, surveys are a powerful tool for getting to know users and assessing their needs. They’re also a great way to identify and reach out to users who need help. The easiest way to get high response rates and contextually-rich answers is by surveying your users right inside your app. You can…
How much value does your app really deliver? Quantifying your app’s emotional value is actually more simple than it sounds. There’s a difference between emotional value and delivered value. Part of the delivered value of your app comes from its rational value, or how much your user perceives it to be worth based on its…
Today, let’s explore how to dig deeper into your survey data, spot trends, and look for connections using basic data analysis techniques. We’ll take a look at analyzing some Instabug survey data, create a few visualizations, and talk about how to tie different types of data together. Combining your survey results with contextual details will…
One of the most effective ways to catch and keep new users for your app is through localization. In order to give your users an experience that feels as comfortable and native as possible, we’ve made it possible to release localized mobile app support surveys in multiple languages at once. This is a win-win situation…
User feedback helps us make informed choices about our mobile app development process. So how do we get awesome feedback — and lots of it? Experience shows that in-app surveys get higher response rates than other survey methods, but what else do you need in order to get the best answers? A survey targeting strategy.…