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Tag Archives: User Feedback

Poparazzi x Instabug

How Poparazzi Leveraged Instabug to Reach the #1 Spot in the App Store

Customer StoriesBy Charlotte SwanNovember 28, 2021

Poparazzi: Creating authenticity in an inauthentic world Creating an authentic persona on social media can be seen as an oxymoron to some, but that’s where Poparazzi CEO, Alex Ma, saw an opportunity. “Social [media] has become a super toxic place. We wanted to build a window into someone’s life, instead of a wall like many…

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bad app monetization

How to Avoid Shady App Monetization Strategies

App DevelopmentBy Nezar MansourDecember 20, 2020

Back in April 2020 (which feels like 20 years ago now), everyone was rightly focused on the pandemic going on, and it completely dominated the news cycle. Something that seemingly slipped a bit through the cracks was Google’s decision to follow Apple’s lead and tackle shady app subscriptions on the Google Play Store. This very…

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user feedback tool

Benefits Of In-App Feedback During Beta Testing

Beta TestingBy Aprille MuscaraDecember 16, 2020

If you’re serious about your app’s success, then integrating an in-app user feedback tool to collect bug reports and communicate with your beta testers is a no-brainer. The beta testing stage can either be the worst and messiest part of finally shipping your project, or you can automate and optimize it. After all, you didn’t…

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Best-Practices-to-Gather-User-Feedback

Best Practices to Gather User Feedback

User FeedbackBy Hady ElHadyDecember 9, 2020

User feedback is a vital part of any mobile app development process that many people overlook or take for granted. The problem with user feedback, however, always seems to be either having too much user feedback or not enough, which is why it’s extremely important to know the best and most effective ways to collect…

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The Beginner’s Guide to In-App Surveys for User Feedback

User FeedbackBy Aprille MuscaraNovember 30, 2020

In-app surveys are an essential tool for collecting user feedback for customer validation and customer-driven development. The more you interact with your app users and understand their needs, the better you know what to build and how.     Why In-App Surveys?   Surveys help product owners proactively get qualitative feedback from their users. One…

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using instabug for customer support surveys

What to Ask Your Beta Testers to Get Better Feedback

Beta TestingBy Aprille MuscaraOctober 28, 2020

The biggest problem with beta testing that mobile app developers and product managers report is not getting enough useful feedback. We define a beta test as the last testing stage before your app’s launch that targets real users. Making the most of your beta tests requires expertly coordinating a cluster of moving parts, including selecting relevant testers, coaxing…

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Survey design sins

Survey Sins: The Survey Design Mistakes You Want to Avoid at all Costs

User FeedbackBy Charlotte SwanSeptember 2, 2020

Shipping surveys is easy. Getting great survey results? Not always so simple. There are a few key guidelines you’ve got to follow if you want your surveys to attract results, reach the right users, and help you reach your goals. In this post, let’s break down ten of the most common survey design mistakes people…

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share-user-feedback

How to Share User Feedback With Decision Makers

User FeedbackBy Charlotte SwanJuly 5, 2020

If you’re a product manager, you probably spend a lot of time collecting and unpacking user feedback. Their words and your insights shape the product’s vision, strategy, and value proposition. Knowing how to share user feedback with your team’s decision-makers is critical. And your role is important — research from McKinsey Global Insights suggests that…

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survey fatigue

Low Mobile App Survey Response Rates: Is It Survey Fatigue?

User FeedbackBy Charlotte SwanJune 30, 2020

Surveys are a regular part of mobile app product management. But if your response rates are dipping lower and lower, a condition called “survey fatigue” might be the cause. Why aren’t your users answering your surveys—is it because they’re tired of your surveys, as the name suggests? Don’t worry; this condition is reversible. In this…

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using instabug for customer support surveys

Sending In-App Customer Support Surveys With Instabug

ProductBy Charlotte SwanJune 30, 2020

For customer support teams, surveys are a powerful tool for getting to know users and assessing their needs. They’re also a great way to identify and reach out to users who need help. The easiest way to get high response rates and contextually-rich answers is by surveying your users right inside your app. You can…

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measuring app's emotional value

Measuring Emotional Value With Your App Users

User FeedbackBy Charlotte SwanJune 30, 2020

How much value does your app really deliver? Quantifying your app’s emotional value is actually more simple than it sounds. There’s a difference between emotional value and delivered value. Part of the delivered value of your app comes from its rational value, or how much your user perceives it to be worth based on its…

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analyzing-survey-data

Analyzing Mobile App Survey Data: Interpreting Charts

User FeedbackBy Charlotte SwanJune 30, 2020

Today, let’s explore how to dig deeper into your survey data, spot trends, and look for connections using basic data analysis techniques. We’ll take a look at analyzing some Instabug survey data, create a few visualizations, and talk about how to tie different types of data together. Combining your survey results with contextual details will…

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